Anyone else having issues with Netbackup Accelerator after upgrading to version 7.7?

Before all my jobs ran perfect but now some volumes of some clients aren't getting accelerated anymore (optimized 0.0% in job logs)

Wierd thing is that it's only some volumes. Other volumes on the same clients are working properly.

already tried:

- Running a new forced rescan
- Deleted the old tracking log
- Deleted the windows change journal
- Restarted server and client
- Upgraded client to 7.7

all no luck.

When i creat a new policy which back ups the same client and volume the accelerator is working fine ?!?

Anyone else having this issue or have tips to resolve this issue?

Thanks.

MBR

Hello,

I am trying to restore mail box one of my user from Netbackup 7.6.1.1 from date 1/1/2015 to till date, but it's showing a blank data on a perticular mail on a restore menu box.

i got the image on tape which import and duplicate to pure disk and i verfiy the image it's showing the image...but while try to restoring it's showing blank.

please find the attachment and try to give me the proper solution.

Thansk 

Hello Experts,

My script is not working and i am getting below error.I am not so much good on scripts,if someone can help me i would appreciate:

----------------------------

#!/usr/bin/ksh
/usr/openv/volmgr/bin/vmquery -rn 0 -bx | grep -i scratch >/tmp/scratch.tmp
/usr/openv/volmgr/bin/vmquery -rn 1 -bx | grep -i scratch  >>/tmp/scratch.tmp
/usr/openv/volmgr/bin/vmquery -rn 2 -bx | grep -i scratch >>/tmp/scratch.tmp
scratch=`cat /tmp/scratch.tmp |wc -l`
echo "Current scratch = $scratch tapes" | mailx -s "SCRATCH TAPES COUNT - $scratch count remaining" company.com

-----------------------------------------

Anyone can modify and tell me specifiaclly what i have to mention so that i will test.

Could anyone please let me know the end of support life for Netbackup 7.6.0.4?I have found the below link. But I guess this is not giving me exact information

https://support.symantec.com/en_US/article.tech74757.html

Regards

Sowjanya

**** Moved to new discussion from slow sharepoint backup ****

Same issue for me. Did you find a solution?

28/08/2015 14:19:26 - estimated 0 Kbytes needed
28/08/2015 14:19:26 - Info nbjm(pid=20833) started backup (backupid=server1_1440764366) job for client server1, policy SharePoint, schedule Full on storage unit MSDP
28/08/2015 14:19:29 - started process bpbrm (5260)
28/08/2015 14:19:33 - Info bpbrm(pid=5260) server1 is the host to backup data from     
28/08/2015 14:19:33 - Info bpbrm(pid=5260) reading file list for client        
28/08/2015 14:19:33 - connecting
28/08/2015 14:19:36 - Info bpbrm(pid=5260) starting bpbkar32 on client         
28/08/2015 14:19:36 - connected; connect time: 0:00:03
28/08/2015 14:19:47 - Info bpbkar32(pid=6856) Backup started           
28/08/2015 14:19:47 - Info bptm(pid=9816) start            
28/08/2015 14:19:47 - Info bptm(pid=9816) using 262144 data buffer size        
28/08/2015 14:19:47 - Info bptm(pid=9816) setting receive network buffer to 1049600 bytes      
28/08/2015 14:19:47 - Info bptm(pid=9816) using 30 data buffers         
28/08/2015 14:19:48 - Info bptm(pid=9816) start backup           
28/08/2015 14:19:49 - Info bpbkar32(pid=6856) change time comparison:<disabled>          
28/08/2015 14:19:49 - Info bpbkar32(pid=6856) archive bit processing:<enabled>          
28/08/2015 14:19:49 - Info bpbkar32(pid=6856) INF - waiting for mount mutex       
28/08/2015 14:19:50 - Info bptm(pid=9816) backup child process is pid 7228.10480       
28/08/2015 14:19:50 - Info bptm(pid=7228) start            
28/08/2015 14:19:51 - begin writing
28/08/2015 14:25:11 - Info bpbrm(pid=5260) from client server1: TRV - Starting granular backup processing for (Microsoft SharePoint Resources\Microsoft SharePoint Foundation Web Application\SharePoint - test\Content-DB 1 (serverSQL/SQL/WEB_APPLI)). This may take a while... 
28/08/2015 14:28:59 - Info bpbrm(pid=5260) from client server1: TRV - Successfully finished granular backup processing for (Microsoft SharePoint Resources\Microsoft SharePoint Foundation Web Application\SharePoint - test\Content-DB 1 (serverSQL/SQL/WEB_APPLI/xxxxx)). 
30/08/2015 08:42:53 - Info bptm(pid=9816) waited for full buffer 8587 times, delayed 9768784 times    
30/08/2015 08:42:54 - Critical bptm(pid=9816) Storage Server Error: (Storage server: PureDisk:MSDP) mtstrm_close_write_channel: Fatal error occured in Multi-Threaded Agent: Close Write Channel command failed: Cr_ErrnoException: Cannot get session server1_1440764366 because no such session is open V-454-96
30/08/2015 08:42:54 - Critical bptm(pid=9816) sts_close_handle failed: 2060018 file not found       
30/08/2015 08:42:54 - Error bptm(pid=9816) cannot write image to disk, media close failed with status 2060018  
30/08/2015 08:42:56 - Info bptm(pid=9816) EXITING with status 87 <----------        
30/08/2015 08:42:56 - Info eicilwp211(pid=9816) StorageServer=PureDisk:MSDP; Report=PDDO Stats (multi-threaded stream used) for (MSDP): scanned: 26817676 KB, CR sent: 16058002 KB, CR sent over FC: 0 KB, dedup: 40.1%, cache hits: 130 (54.6%)
30/08/2015 08:42:56 - Critical bptm(pid=9816) Storage Server Error: (Storage server: PureDisk:MSDP) mtstrm_close_session: Fatal error occured in Multi-Threaded Agent: Close Session command failed: Cr_ErrnoException: Cannot close session server1_1440764366 because no such session is open V-454-95
30/08/2015 08:42:57 - Critical bptm(pid=9816) sts_close_server failed: error 2060017 system call failed      
30/08/2015 08:42:59 - Error bpbrm(pid=5260) cannot send mail to xxxx        
30/08/2015 08:43:00 - Info bpbkar32(pid=6856) done. status: 87: media close error       
30/08/2015 08:43:00 - end writing; write time: 42:23:09
media close error(87)

The backup is done with a smaller database in the same farm.

Regards

Hi there,

I just imported one backup image which was produced using a different NBU domain. NBU is telling me, using bpimagelist, that the backup image exists (after the Import). Now, I'd like to get a full listing (text that I can redirect to a file) of that backup image's contents, so that I can show it to the owners of the data, and then let them sleep well. bplist is telling me that "no entity was found", even though I try to use it in the simplest of ways (only specifying the dates range and the name of the client). Any ideas? Thanks! :)

Hi,

We use Netbackup 7.5 with Data Domain storage and we have SLPs that write weekly and monthly production backups to tape. 

Our lan is only 1gb (it's virtually an antique). Thanks to the DDBoost plugin our backup data is deduped and so tha LAN can cope. But since we finished our migration of the production servers to the new Netbackup infrastructure we are struggling to keep up with writes to tape. The backup images on Data Domain have to be reinflated to full size and then cross the LAN to the media server, then across the fibre (8gb) to the tape library. 

Some months ago we installed a fibre HBA into Data Domain and tested DDBoost over FC. We successfully set it up on the same server we now use to write the production backup images to tape. I am now investigating if I can use this fibre connection to read from Data Domain to the media server. Then the whole data transfer will be on fibre and not 1gb LAN. 

But there is a problem. When you configure DDBoost over FC it creates a new disk pool.  In our case the local Data Domain disk pool was called MB1_BAS, but the new FC disk pool was MB1_BAS_FC. Our fibre connection can only read data that was written by the fibre connection. We cannot see the backup images on MB1_BAS, we can only see the storage units within MB1_BAS_FC. 

We can't switch all our servers over to FC as there are many large servers that do not have fibre HBAs. The backup images we want to read are stored on the same Data Domain box in the same format. Surely there is a way to read the backup images through the fibre connection? 

Any suggestions? 

Thanks 

Hello all, I have a quick question regarding setting up NBU BMR. This is what I have done so far. This is all on a RHEL6 server. Ideally, this server is going to be the BMR Master server and the bootserver. I am getting a hangup when I go to create the SRT. Here is what I have done....

-Installed NBU server

-/usr/openv/netbackup/bin/bmrsetupmaster

-/usr/openv/netbackup/bin/bmrsetupboot -r

-/usr/openv/netbackup/bin/bmrsrtadm

At this point, I go to create the SRT, insert a stock RHEL 6 DVD, which it extracts just fine. It then asks for the NBU Client location, which is on the file system. The issue stems up when it goes to install PBX...

[09-01-15-17:41:24] Checking for VRTSpbx
[09-01-15-17:41:24] rpm -qa | grep VRTSpbx
[09-01-15-17:41:24] VRTSpbx is not installed
[09-01-15-17:41:24] Preparing for package installation
[09-01-15-17:41:24] Checking whether required package tar ball is present...
[09-01-15-17:41:24] Required package tar ball PBX.tar.gz is present
[09-01-15-17:41:24] ********************************************************************************
[09-01-15-17:41:24] ***************************Present status of PBX installation*******************
[09-01-15-17:41:24] ********************************************************************************
[09-01-15-17:41:24] /opt/VRTSpbx/build_version is not present
[09-01-15-17:41:24] ********************************************************************************
[09-01-15-17:41:24] ps -ef | grep pbx
fake_user fake_pid /opt/VRTSpbx/bin/pbx_exchange
[09-01-15-17:41:24] ********************************************************************************
[09-01-15-17:41:24] /etc/vx/VxICS/icsul.conf is not present
[09-01-15-17:41:24] ********************************************************************************
[09-01-15-17:41:24] /etc/vx/VxICS/VxPBX.cfg is not present
[09-01-15-17:41:24] ***********************End present status of PBX installation*******************
[09-01-15-17:41:24] ********************************************************************************
[09-01-15-17:41:24] Removing temporary directory
[09-01-15-17:41:24] rm -rf /var/tmp/VRTSpbx_14569
[09-01-15-17:41:24] Creating temporary directory
[09-01-15-17:41:24] mkdir -p /var/tmp/VRTSpbx_14569
[09-01-15-17:41:24] Copying PBX.tar.gz to /var/tmp/VRTSpbx_14569
[09-01-15-17:41:24] Extracting /var/tmp/VRTSpbx_14569/PBX.tar.gz into /var/tmp/VRTSpbx_14569
[09-01-15-17:41:24] Please wait while installation is in progress...
[09-01-15-17:41:24] Installing/Upgrading private branch exchange on Linux
[09-01-15-17:41:24] Checking for the PBX process...
[09-01-15-17:41:24] rpm -U --nodeps --nopostun --nopreun /var/tmp/VRTSpbx_14569/VRTSpbx-1.5.4.0-0.RH_x86_64.rpm
error: /var/tmp/VRTSpbx_14569/VRTSpbx-1.5.4.0-0.RH_x86_64.rpm: Header SHA1 digest: BAD
error: /var/tmp/VRTSpbx_14569/VRTSpbx-1.5.4.0-0.RH_x86_64.rpm cannot be installed
[09-01-15-17:41:24] ERROR: Could not install VRTSpbx package
[09-01-15-17:41:24] Removing temporary directory
[09-01-15-17:41:24] rm -rf /var/tmp/VRTSpbx_14569
[09-01-15-17:41:24] installpbx exiting with return code: 1
[09-01-15-17:41:24] Please see installation log for more details
[09-01-15-17:41:24] Installation log located here: /var/tmp/installpbx-14569-090115174124.log

Now, it seems to think that PBX is not installed, but when I manually run a rpm -qa | grep VRTSpbx, the system indicates the rpm is already installed (I am guessing it was installed when the master was installed).

# rpm -qa | grep VRTSpbx
VRTSpbx-1.5.4.0-0.x86_64

Am I doing something wrong here or is this a bug? It seems the PBX install script is failing because PBX is actually already installed.

Thanks!

Hello

I have configured a GRT backup of a seconday AD server, NBU services are running under a domain administrator service account, NFS client services is enabled on the AD server.

The GRT backup is running fine, but when I try to browse the active directory tree in BAR interface , i get the following message : ERROR : socket open failed. (using master BAR or AD server BAR)

Any help would be appreciated

Thanks in advance

Best regards

We recently updated to NBU7.7 on our master server (Windows). We were running 7.6.1 previously, and had no problems at all. 

We have several IBM/Lotus Domino 9.x servers running on Linux that are being backed up by this environment. Previously, we were able to restore mail files, as needed. We could use redo logs to do point in time recoveries, if required, but we could always just do a restore of a single .nsf mailbox database to a secondary location with a new replica ID, then manually copy missing emails, folders, etc, if the user did not know when they deleted something. eg. "I know I had it last Friday."

Since the update to NBU 7.7 on the master, when selecting an individual .nsf file in BAR dialog, the "restore" button is grayed out. We only get the "restore" button if we select the entire "mail" directory that contains all mail files. This requires restoring over a TB of total mail databases, which is both time consuming, and pretty ridiculous. 

We have been engaged with support since 8/17 with no resolution to this point, beyond them saying "GRT feature unavailable in NBU 7.5, 7.6, and 7.7 Based on research and reviewing the Veritas Netbackup Administrative Guide GRT is not supported. The entire mail box needs to be restore. You can select the entire folder and restore it, but not individual mail boxes." This makes absolutely no sense, as we've never used "GRT", which I assume refers to Granular Restore Technology, as used for say, MS Sharepoint Server, for Lotus Domino. We're also not trying to restore anything more granular than the mail file itself. Also, "The entire mails box needs to be restore. (sic) You can select the entire folder and restore it but not individual mail boxes." seems to be a contradiction. We've also had years of experience doing exactly what it says we cannot do from 5.x through 7.6.1, that is, restoring individual mail boxes. The Admin Guide for Domino also seems to suggest that it SHOULD work. 

It seems completely counterintuitive to require restoring the entire mail server to recover a single file. I cannot think of very many people who would accept that an entire fileserver needed to be restored to recover a single file that was overwritten by a user, and I see this as being very similar.

Has anyone had any luck with restoring Domino mail files with NBU 7.7 master server? We've requested escalation, but that has, so far, not gone much better. If this is, in fact, the correct line, and restoration of individual mail files is no longer supported in NBU 7.7+, I can't see it remaining a viable option for our backup and recovery needs. 

Thanks in advance for any help.

John

Hi All,

I am looking to get the details for amount of data backed up by each and every Media Server per hour for last 24 hours.

I tried to find the default templates for any report which generates the above information, however, was not able to find it.

Can you please help me if we can find this out with any default reports or any custom SQL?

Thank you!

Hi All,

I already using the NetBackup 7.6.0.4 and now try to configure vaulting report.How to specify item in Backup Selection for run the Vaulting report? 

Thanks for the feedback.

Hi All,

NB Version 7.6.0.2

Windows Master server.

VM BKP - Client less(Through VC)

I am facing the issue Unable to find the virtual machine(4239), Even I am trying to select the machine manually machine is not visible, But machine is in VC only.

Please find the logs.

9/2/2015 9:51:18 AM - Info nbjm(pid=8708) starting backup job (jobid=920792) for client flmlbsn01, policy USMEL_VIRT_OTHERS, schedule Daily_Incr  
9/2/2015 9:51:18 AM - Info nbjm(pid=8708) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=920792, request id:{A7C3F97F-96C7-4F0D-93E3-E42AA8209655})  
9/2/2015 9:51:18 AM - requesting resource usmelnb01-SUG
9/2/2015 9:51:18 AM - requesting resource usmelnb01.NBU_CLIENT.MAXJOBS.flmlbsn01
9/2/2015 9:51:18 AM - requesting resource usmelnb01.NBU_POLICY.MAXJOBS.USMEL_VIRT_OTHERS
9/2/2015 9:51:18 AM - granted resource usmelnb01.NBU_CLIENT.MAXJOBS.flmlbsn01
9/2/2015 9:51:18 AM - granted resource usmelnb01.NBU_POLICY.MAXJOBS.USMEL_VIRT_OTHERS
9/2/2015 9:51:18 AM - granted resource 5695L5
9/2/2015 9:51:18 AM - granted resource HP.ULTRIUM5-SCSI.001
9/2/2015 9:51:18 AM - granted resource usmelnb01-hcart2-robot-tld-0
9/2/2015 9:51:18 AM - estimated 0 Kbytes needed
9/2/2015 9:51:18 AM - begin Parent Job
9/2/2015 9:51:18 AM - begin VMware, Start Notify Script
9/2/2015 9:51:18 AM - started
9/2/2015 9:51:19 AM - Info RUNCMD(pid=44716) started            
9/2/2015 9:51:19 AM - Info bpbrm(pid=39148) flmlbsn01 is the host to backup data from     
9/2/2015 9:51:19 AM - Info bpbrm(pid=39148) reading file list for client        
9/2/2015 9:51:19 AM - Info bpbrm(pid=39148) start bpfis on client         
9/2/2015 9:51:19 AM - Info bpbrm(pid=39148) Starting create snapshot processing         
9/2/2015 9:51:19 AM - Info RUNCMD(pid=44716) exiting with status: 0         
Status 0
9/2/2015 9:51:19 AM - end VMware, Start Notify Script; elapsed time: 0:00:01
9/2/2015 9:51:19 AM - begin VMware, Step By Condition
Status 0
9/2/2015 9:51:19 AM - end VMware, Step By Condition; elapsed time: 0:00:00
9/2/2015 9:51:19 AM - begin VMware, Read File List
Status 0
9/2/2015 9:51:19 AM - end VMware, Read File List; elapsed time: 0:00:00
9/2/2015 9:51:19 AM - begin VMware, Create Snapshot
9/2/2015 9:51:19 AM - started process bpbrm (39148)
9/2/2015 9:51:20 AM - Info bpfis(pid=44660) Backup started           
9/2/2015 9:51:21 AM - snapshot backup of client flmlbsn01 using method VMware_v2
9/2/2015 9:51:38 AM - Critical bpbrm(pid=39148) from client flmlbsn01: FTL - VMware_freeze: Unable to locate VM flmlbsn01 using VM display name
9/2/2015 9:51:38 AM - Critical bpbrm(pid=39148) from client flmlbsn01: FTL - vfm_freeze: method: VMware_v2, type: FIM, function: VMware_v2_freeze 
9/2/2015 9:51:38 AM - Critical bpbrm(pid=39148) from client flmlbsn01: FTL - vfm_freeze: method: VMware_v2, type: FIM, function: VMware_v2_freeze 
9/2/2015 9:51:38 AM - Critical bpbrm(pid=39148) from client flmlbsn01: FTL - snapshot processing failed, status 4239   
9/2/2015 9:51:38 AM - Critical bpbrm(pid=39148) from client flmlbsn01: FTL - snapshot creation failed, status 4239   
9/2/2015 9:51:38 AM - Warning bpbrm(pid=39148) from client flmlbsn01: WRN - ALL_LOCAL_DRIVES is not frozen    
9/2/2015 9:51:38 AM - Info bpfis(pid=44660) done. status: 4239          
9/2/2015 9:51:38 AM - end VMware, Create Snapshot; elapsed time: 0:00:19
9/2/2015 9:51:38 AM - Info bpfis(pid=44660) done. status: 4239: Unable to find the virtual machine    
9/2/2015 9:51:38 AM - end writing
Status 4239
9/2/2015 9:51:38 AM - end Parent Job; elapsed time: 0:00:20
9/2/2015 9:51:38 AM - begin VMware, Stop On Error
Status 0
9/2/2015 9:51:38 AM - end VMware, Stop On Error; elapsed time: 0:00:00
9/2/2015 9:51:38 AM - begin VMware, Delete Snapshot
9/2/2015 9:51:38 AM - started process bpbrm (45548)
9/2/2015 9:51:39 AM - Info bpbrm(pid=45548) Starting delete snapshot processing         
9/2/2015 9:51:40 AM - Info bpfis(pid=24616) Backup started           
9/2/2015 9:51:40 AM - Critical bpbrm(pid=45548) from client flmlbsn01: cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.flmlbsn01_1441201878.1.0      
9/2/2015 9:51:40 AM - Info bpfis(pid=24616) done. status: 4207          
9/2/2015 9:51:40 AM - end VMware, Delete Snapshot; elapsed time: 0:00:02
9/2/2015 9:51:40 AM - Info bpfis(pid=24616) done. status: 4207: Could not fetch snapshot metadata or state files  
9/2/2015 9:51:40 AM - end writing
Status 4207
9/2/2015 9:51:40 AM - end Parent Job; elapsed time: 0:00:22
Status 4239
9/2/2015 9:51:40 AM - end operation
Unable to find the virtual machine(4239)

Hi,

We've installed a new tape library into our secondary site. We need to test that the tapes it writes to can be read from our library in the primary site so we took one up there, placed it in the library.  

The backup wasoriginally written by dwb004 on 30th Aug, dwb004 is the media server that controls the tape drive on the secondary site. I imported the tape into the primary site library: I went to the catalog, selected Actions\Initiate import, selected the media server bc11n1v1 that can see the primary site library and added the tape name MB2006. The result was:

 When I attempted the seond phase of import I configured the catalog as below but it reported there no images ready for phase 2 import:

I assumed that this was because the backup images on the tape were not expired, so Netbackup was already aware of them. 

Now I am hitting a problem restoring to a server on the primary site called swa009. I set the Netbackup Machines and policy type to:

Server to use for backups and restores:  swm009.corpadds.net (this is the master)
Source client for restores:  dwb004.dcsit.net (where the backed up data was backed up from; dwb004 is also a media server)
Destination client:  swa009
Policy Type: MS_Windows.

The restore util shows me the backups from 30th Aug, I select one file (it's just a test) and start the restore, but get this error: 

02/09/2015 14:17:25 - begin Restore
02/09/2015 14:17:25 - 1 images required
02/09/2015 14:17:25 - media MB2006 required
02/09/2015 14:17:27 - restoring image dwb004.dcsit.net_1440958515
02/09/2015 14:17:33 - requesting resource MB2006
02/09/2015 14:17:33 - awaiting resource MB2006 A pending request has been generated for this resource request.
     Operator action may be required. Pending Action: No action.,
     Media ID: MB2006, Barcode: MB2006, Density: hcart, Access Mode: Read,
     Action Drive Name: N/A, Action Media Server: dwb004.dcsit.net, Robot Number: N/A, Robot Type: NONE,
     Volume Group: 001_00002_TLD, Action Acs: N/A, Action Lsm: N/A
    
02/09/2015 14:17:34 - awaiting resource MB2006 A pending request has been generated for this resource request.
     Operator action may be required. Pending Action: No action.,
     Media ID: MB2006, Barcode: MB2006, Density: hcart, Access Mode: Read,
     Action Drive Name: N/A, Action Media Server: dwb004.dcsit.net, Robot Number: N/A, Robot Type: NONE,
     Volume Group: 001_00002_TLD, Action Acs: N/A, Action Lsm: N/A
    
02/09/2015 14:17:56 - Info bpbrm(pid=8680) swm009.corpadds.net is the host to restore to      
02/09/2015 14:17:56 - Info bpbrm(pid=8680) telling media manager to start restore on client     
02/09/2015 14:18:01 - Info bpbrm(pid=8904) swm009.corpadds.net is the host to restore to      
02/09/2015 14:18:01 - connecting
02/09/2015 14:18:02 - Info bpbrm(pid=8904) start tar32 on client         
02/09/2015 14:18:06 - Info tar32(pid=2768) Restore started.           
02/09/2015 14:18:06 - connected; connect time: 00:00:05

On the primary site bc11n1v1 is the media server connected to the tape library and I was expecting bc11n1v1 to perform the restore. But dwb004 (the secondary site media server that controls the library there) seems be trying to restore. The primary site tape library TLD(2) knows tape MB2006 is present:

(Note: bc11n1v1 is the media server that writes to and reads from the primary site tape library but bc20n0v0 is the robot control host). 

I set the image on MB2006 as the primary:

 

So why isn't the primary site media server bc11n1v1 finding the tape and running the restore? 

Thanks for any help!

Hi everyone,

I have a very strange issue on a Windows 2008 R2 Enterprise client with DFSR. For the backup configuration I followed the instructions from this link (medium to large environment): https://support.symantec.com/en_US/article.HOWTO65638.html

The backup works fine for a couple of days (sometimes weeks), but then suddenly I got error 71 on the DFSR job and 69/50 on the Shadow Copy Components (from All Local policy) job as below.

When I check the writers on the client (vssadmin list writers), DFS Replication service writer simply disappeared! Then I have to restart DFS services and after 10 minutes the writer is back and the backup works until the next occurence in a couple of days/weeks.

My environment: Netbackup standard 7.7 (RHEL), Netbackup client 7.7 running on Windows 2008 R2 (same problem occurred before upgrading, on version 7.6.0.3)

Thanks for any support!!

Error on DFSR job:

09/01/2015 20:47:16 - Info nbjm (pid=4551) starting backup job (jobid=750942) for client CLIENT, policy CLIENT01-DFSR, schedule Diff-Daily-2months
09/01/2015 20:47:16 - Info nbjm (pid=4551) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=750942, request id:{282EA100-510C-11E5-9FEE-0F666F1B2488})
09/01/2015 20:47:16 - requesting resource Mixed_mode
09/01/2015 20:47:16 - requesting resource SERVER.NBU_CLIENT.MAXJOBS.CLIENT
09/01/2015 20:47:16 - requesting resource SERVER.NBU_POLICY.MAXJOBS.CLIENT-DFSR
09/01/2015 20:47:16 - granted resource  SERVER.NBU_CLIENT.MAXJOBS.CLIENT
09/01/2015 20:47:16 - granted resource  SERVER.NBU_POLICY.MAXJOBS.CLIENT-DFSR
09/01/2015 20:47:16 - granted resource  GA3089
09/01/2015 20:47:16 - granted resource  HP.ULTRIUM6-SCSI.004
09/01/2015 20:47:16 - granted resource  SERVER-hcart3-robot-tld-1
09/01/2015 20:47:16 - estimated 49077973 kbytes needed
09/01/2015 20:47:16 - Info nbjm (pid=4551) resumed backup (backupid=CLIENT_1441152017) job for client CLIENT, policy CLIENT-DFSR, schedule Diff-Daily-2months on storage unit SERVER-hcart3-robot-tld-1
09/01/2015 20:47:17 - Info bpbrm (pid=6105) CLIENT is the host to backup data from
09/01/2015 20:47:17 - Info bpbrm (pid=6105) telling media manager to start backup on client
09/01/2015 20:47:28 - Info bptm (pid=6123) using 262144 data buffer size
09/01/2015 20:47:28 - Info bptm (pid=6123) using 32 data buffers
09/01/2015 20:47:29 - Info bpbrm (pid=6105) spawning a brm child process
09/01/2015 20:47:29 - Info bpbrm (pid=6105) child pid: 9290
09/01/2015 20:47:29 - Info bpbrm (pid=6105) sending bpsched msg: CONNECTING TO CLIENT FOR CLIENT_1441152017
09/01/2015 20:47:29 - Info bpbrm (pid=6105) start bpbkar on client
09/01/2015 20:47:29 - Info bptm (pid=9286) setting receive network buffer to 262144 bytes
09/01/2015 20:47:29 - connecting
09/01/2015 20:47:29 - connected; connect time: 0:00:00
09/01/2015 20:47:29 - begin writing
09/01/2015 20:47:32 - Info bpbkar (pid=43868) Backup started
09/01/2015 20:47:32 - Info bpbrm (pid=6105) Sending the file list to the client
09/01/2015 20:47:32 - Info bpbkar (pid=43868) change time comparison:<disabled>
09/01/2015 20:47:32 - Info bpbkar (pid=43868) archive bit processing:<disabled>
09/01/2015 20:47:53 - Error bpbrm (pid=9290) from client CLIENT: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - Estimate:-1 -1
09/01/2015 20:47:53 - Warning bpbrm (pid=9290) from client CLIENT: WRN - can't open object: Shadow Copy Components: (BEDS 0xE000FECB: A failure occurred accessing the backup component document.)
09/01/2015 20:47:53 - Error bpbrm (pid=9290) from client CLIENT: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.Edi - 0 0 0 -1 1 16676 user other 0 1441154873 1441154873 1441154873 /
09/01/2015 20:47:53 - Info bpbrm (pid=6105) sending message to media manager: STOP BACKUP CLIENT_1441152017
09/01/2015 20:47:54 - Info bpbrm (pid=6105) media manager for backup id CLIENT_1441152017 exited with status 150: termination requested by administrator
09/01/2015 20:47:54 - end writing; write time: 0:00:25
none of the files in the file list exist  (71)

Error on Shadow Copy Components backup:

09/02/2015 07:40:11 - Info nbjm (pid=4551) starting backup job (jobid=751266) for client CLIENT, policy CLIENT, schedule Diff-Daily-2months
09/02/2015 07:40:11 - Info nbjm (pid=4551) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=751266, request id:{5E4D5708-5167-11E5-9EBC-654E9B38E6C8})
09/02/2015 07:40:11 - requesting resource Mixed_mode
09/02/2015 07:40:11 - requesting resource SERVER.NBU_CLIENT.MAXJOBS.CLIENT
09/02/2015 07:40:11 - requesting resource SERVER.NBU_POLICY.MAXJOBS.CLIENT
09/02/2015 07:40:11 - granted resource  SERVER.NBU_CLIENT.MAXJOBS.CLIENT
09/02/2015 07:40:11 - granted resource  SERVER.NBU_POLICY.MAXJOBS.CLIENT
09/02/2015 07:40:11 - granted resource  GL3456
09/02/2015 07:40:11 - granted resource  HP.ULTRIUM4-SCSI.000
09/02/2015 07:40:11 - granted resource  backup01-hcart-robot-tld-0
09/02/2015 07:40:11 - estimated 16847836 kbytes needed
09/02/2015 07:40:11 - Info nbjm (pid=4551) resumed backup (backupid=CLIENT_1441185150) job for client CLIENT, policy CLIENT, schedule Diff-Daily-2months on storage unit backup01-hcart-robot-tld-0
09/02/2015 07:40:13 - Info bpbrm (pid=5577) CLIENT is the host to backup data from
09/02/2015 07:40:13 - Info bpbrm (pid=5577) telling media manager to start backup on client
09/02/2015 07:40:13 - Info bptm (pid=5610) using 262144 data buffer size
09/02/2015 07:40:13 - Info bptm (pid=5610) using 32 data buffers
09/02/2015 07:40:13 - Info bpbrm (pid=5577) spawning a brm child process
09/02/2015 07:40:13 - Info bpbrm (pid=5577) child pid: 6263
09/02/2015 07:40:14 - Info bpbrm (pid=5577) sending bpsched msg: CONNECTING TO CLIENT FOR CLIENT_1441185150
09/02/2015 07:40:14 - Info bpbrm (pid=5577) start bpbkar on client
09/02/2015 07:40:14 - Info bptm (pid=6262) setting receive network buffer to 262144 bytes
09/02/2015 07:40:14 - connecting
09/02/2015 07:40:14 - connected; connect time: 0:00:00
09/02/2015 07:40:14 - begin writing
09/02/2015 07:40:21 - Info bpbkar (pid=6408) Backup started
09/02/2015 07:40:21 - Info bpbrm (pid=5577) Sending the file list to the client
09/02/2015 07:40:21 - Info bpbkar (pid=6408) change time comparison:<disabled>
09/02/2015 07:40:21 - Info bpbkar (pid=6408) archive bit processing:<disabled>
09/02/2015 08:14:17 - Error bpbrm (pid=6263) from client CLIENT: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - Estimate:-1 -1
09/02/2015 08:14:18 - Warning bpbrm (pid=6263) from client CLIENT: WRN - can't open object: Shadow Copy Components: (BEDS 0xE000FECB: A failure occurred accessing the backup component document.)
09/02/2015 08:14:18 - Error bpbrm (pid=6263) from client CLIENT: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - EXIT STATUS 69: invalid filelist specification
09/02/2015 08:14:19 - Critical bpbrm (pid=6263) unexpected termination of client CLIENT
09/02/2015 08:14:19 - Error bpbrm (pid=6263) could not send server status message
09/02/2015 08:14:19 - Info bpbrm (pid=5577) sending message to media manager: STOP BACKUP CLIENT_1441185150
09/02/2015 08:14:25 - Info bpbrm (pid=5577) media manager for backup id CLIENT_1441185150 exited with status 90: media manager received no data for backup image
09/02/2015 08:14:25 - end writing; write time: 0:34:11
client process aborted  (50)

Vssadmin list providers on client (before restarting DFS service):

C:\Windows\system32>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   State: [1] Stable
   Last error: No error

Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
   State: [1] Stable
   Last error: No error

Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   State: [1] Stable
   Last error: No error

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {858e80be-6d26-495f-96ac-b512aa85d0ed}
   State: [1] Stable
   Last error: No error

Writer name: 'FSRM Writer'
   Writer Id: {12ce4370-5bb7-4c58-a76a-e5d5097e3674}
   Writer Instance Id: {3e7735f3-b95f-4db5-bc13-e49f09056bf4}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {d43fc85e-1a5d-4b9b-ac0a-acb4e3d2d300}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {1a77fc8b-e135-422e-ba31-ae7540845d61}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {35093532-f6a4-4fee-bfef-96acde15a922}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {0b3307de-b911-431b-b631-857503339de6}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {08822103-9d76-4ee7-a2c6-ed515862fd4a}
   State: [1] Stable
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {345052d1-b94e-4e00-80f6-33c4d464e9dd}
   State: [1] Stable
   Last error: No error

Other useful information:

- bpbkar log attached (level 2);

- DFSR backup policy setup with "Limit jobs per policy" = 1

- There are no additional providers under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\VSS\Providers

- HKLM\SOFTWARE\Veritas\NetBackup\BEDS\Engine\Shadow Copy Components\Additional Not Authorized Writers path doesn't exist

- "bpstart_notify.bat' and 'bpstop_notify.bat' within ...\NetBackup\bin\ don't exist (from TN https://support.symantec.com/en_US/article.TECH211130.html)

I have had issues in the past with SQL database restores, I run my backups with multiple child jobs, but I have found when I restore that I have to run as a single thread. This means that a backup of 4 child jobs, each taking an hour, backs up in one hour, but restores in four.

To allow for faster restores, we have set up SQL backup directly to disk,and restore from there. We make backups of these flat files for DR purposes.

I am currently on 7.6.0.4 - does anyone know if this issue remains in the newer versions of NetBackup? 7.6.1 or 7.7?

We had a meeting regarding upgrading netbackup from 6.5.x to the latest.

Can't we have the latest NBU software from Symantec without opting/paying for support?

Opting support will cost extra and we don't have that much of budget in pocket.

I have a Policy at a certain site where the backups of few clients did not trigger . The server is a 2008R2 NBU 7.6.1 . policy contains 29 Clients and only 6 of them did not trigger for a particular day .

What could be the possible issue ?

Abhijit Srivastava .

Netbackup Master AIX 7.6.1.1

Netbackup Client AIX 7.6.1.1

Using an include/exclude list.  The exclude list contains * (to exclude everything)  the include list includes one listing which is a filesystem called

/mydirector/folders-folders also have additional folders within that

/mydirectory/folders*

What we want to happen is for /mydirectory/folders and all directories and files to be backed up-basically everything in /mydirectory/folders and all subdirectories.  Whats happening is we are getting files backed up in /mydirectory/folders but any additional directories within the folders directory is empty when pulling up the restore gui.  Also there are separate file systems within /mydirectory/folders such as /mydirectory/folders/maintenance so 

/mydirectory/folders is a filesystem and /mydirectory/folders/maintenance is a separate filesystem.when the backup runs we are seeing this in detailed status:  Is there a way to get around this so we don't have to specify every directory that is a file system under /mydirectory/folders?  The naming isn't consistent across the 1000s of machines out there except for the /mydirectory/folders which is consistent.  Thanks.

9/02/2015 18:12:06 - Info bpbrm (pid=59251) from client myclient: TRV - [/mydirectory/folders/maintenance] is in a different file system from [/mydirectory/folders]. Skipping

Hi everyone,

Refering to the title "Netbackup 7.6 Interoperability matrix with Netapp Cluster Data Ontap 8.3 version", does it support?

Thanks