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catalog backup tape mount problem

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I need a solution

Hi

 

Has anyone seen this before?  My Catalog backup hung today and encountered problems loading the tape. I have also seen this message when trying to test a partial catalog recovery before. Normally the Catalog backup is fine on the same drives (2 attached directly to the Master down 2 paths each)

 

4/10/2014 12:04:03 PM - mounting CATL35
4/10/2014 12:05:11 PM - Error bptm(pid=11716) cannot open file E:\Program Files\Veritas\NetBackup\db\media\tpreq\drive_IBM.ULT3580-TD5.201, The request is not supported. (50) 
4/10/2014 12:05:11 PM - Warning bptm(pid=11716) media id CATL35 load operation reported an error    
4/10/2014 12:05:11 PM - current media CATL35 complete, requesting next resource Any
4/10/2014 12:05:32 PM - Info bptm(pid=11716) Waiting for mount of media id CATL35 (copy 1) on server woslmtbu01.sys.ds.wolseley.com.
4/10/2014 12:05:32 PM - granted resource CATL35
4/10/2014 12:05:32 PM - granted resource IBM.ULT3580-TD5.201
4/10/2014 12:05:32 PM - granted resource woslmtbu01-hcart3-robot-tld-0
4/10/2014 12:05:32 PM - mounting CATL35
4/10/2014 12:09:42 PM - Error bptm(pid=11716) cannot open file E:\Program Files\Veritas\NetBackup\db\media\tpreq\drive_IBM.ULT3580-TD5.201, The request is not supported. (50) 
4/10/2014 12:09:42 PM - Warning bptm(pid=11716) media id CATL35 load operation reported an error    
4/10/2014 12:09:42 PM - current media CATL35 complete, requesting next resource Any
4/10/2014 12:10:03 PM - Info bptm(pid=11716) Waiting for mount of media id CATL35 (copy 1) on server woslmtbu01.sys.ds.wolseley.com.

 

Previously when this happened on the Partial Catalog recovery I had the drives and library checked out by IBM and they checked out OK on the system logs.

Any advice appreciated,

Thanks


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