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Can't restore NDMP backups from physical tapes

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I need a solution

This seems like a very strange issue.

We have a Quantum DXi8500 which we use as a VTL, this is where all of our primary backups go first.  From there we use SLPs to create physical tapes to keep offsite (via a Quantum i2000).

Basically our issue is we can restore from physical tapes with no issue, but when we try to do it with a NDMP job it fails when we try from physical.  If we restore from virtual it works fine (I am assuming it works fine since the VTL in an NDMP host, but the physical library is not)  Support is being less than helpful blaming our filer, but as I said, virtually we can restore fine, but once we write to tape and try to restore from it it fails.

 

Just wondering if anyone has run into this before, we've been sending logs to support but getting nowhere it seems.

 

3/11/2014 12:47:20 PM - begin Restore
3/11/2014 12:47:21 PM - 1 images required
3/11/2014 12:47:21 PM - media FC4066 required
3/11/2014 12:47:22 PM - restoring image nasfil099-29_1394350066
3/11/2014 12:47:23 PM - Info bpbrm(pid=9220) finms-nasfil067 is the host to restore to     
3/11/2014 12:47:23 PM - Info bpbrm(pid=9220) telling media manager to start restore on client    
3/11/2014 12:47:24 PM - Info bpbrm(pid=744) finms-nasfil067 is the host to restore to     
3/11/2014 12:47:25 PM - Info bpbrm(pid=744) start tar32 on client        
3/11/2014 12:47:25 PM - Info tar32(pid=5480) Restore started.          
3/11/2014 12:47:25 PM - connected
3/11/2014 12:47:27 PM - requesting resource FC4066
3/11/2014 12:47:30 PM - Info bptm(pid=10188) Waiting for mount of media id FC4066 (copy 2) on server finms-nbmaster.
3/11/2014 12:47:30 PM - started process bptm (10188)
3/11/2014 12:47:30 PM - mounting FC4066
3/11/2014 12:47:30 PM - Info bptm(pid=10188) INF - Waiting for mount of media id FC4066 on server finms-nbmaster for reading.
3/11/2014 12:47:30 PM - granted resource FC4066
3/11/2014 12:47:30 PM - granted resource IBM.ULTRIUM-TD4.056
3/11/2014 12:47:54 PM - mounted; mount time: 00:00:24
3/11/2014 12:47:54 PM - Info bptm(pid=10188) FC4066           
3/11/2014 12:47:55 PM - Info bptm(pid=10188) INF - Waiting for positioning of media id FC4066 on server finms-nbmaster for reading.
3/11/2014 12:47:55 PM - positioning FC4066 to file 5
3/11/2014 12:48:41 PM - positioned FC4066; position time: 00:00:46
3/11/2014 12:48:41 PM - begin reading
3/11/2014 12:48:43 PM - Info ndmpagent(pid=5480) INF - Restoring NDMP files from /vol/vol_wins_devl/wins_development/Test/TestApps/Logs/InocVer1.log/ to [See line below] 
3/11/2014 12:48:44 PM - Info ndmpagent(pid=5480) INF - Restoring NDMP files from [See line above] to /vol/vol_ndmp_test 
3/11/2014 12:49:32 PM - Error ndmpagent(pid=5480) ndmp_data_connect_v3 failed, status = -1 (-1)      
3/11/2014 12:49:33 PM - Error ndmpagent(pid=5480) NDMP restore failed from path /vol/vol_wins_devl/wins_development      
3/11/2014 12:49:38 PM - Info ndmpagent(pid=5480) done. status: 25: cannot connect on socket     
3/11/2014 12:49:38 PM - Info bpbrm(pid=9220) got ERROR 5 from media manager      
3/11/2014 12:49:38 PM - Info bpbrm(pid=9220) terminating bpbrm child 744 jobid=29658       
3/11/2014 12:49:38 PM - restored image nasfil099-29_1394350066 - (the restore failed to recover the requested files(5)); restore time 00:02:16
3/11/2014 12:49:39 PM - end Restore; elapsed time: 00:02:19
Restore error(2850)

 

Thanks!


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